Passion for Furniture

Claims & Customer Service Representative

 

LH Imports Ltd. is a successful player in the Furniture wholesale industry from Vancouver. With fifteen years in the business, we have grown and established a strong presence across North America as a key distributor of Furniture. We are now looking for a Claims & Customer Service Representative to be a crucial part of our team during this period of growth.

If you are a driven individual with strong attention to detail looking to work in an environment that encourages teamwork with people that are equally passionate about their job, then don’t wait and join us today!

This is a dynamic role in which you will be responsible for the day to day care of LH clients, plus coordination with our overseas team. This position works alongside our Sales, Shipping and Purchasing Team. You will be the first point of contact for Clients and Retailers with regards to claims, questions, orders, and other related customer service inquires.

Your primary objectives will be responding to customer concerns and coordinating solutions with the overseas team in an efficient and effective manner. In addition, you will be partnering with the sales team to achieve daily, weekly and monthly targets.  

 

Key Responsibilities:

The position of claims representative is responsible for providing customer service, processing claims requests and resolving problems. Candidate will work one on one with customers, assisting them through the entire claim process and follow the claim through to factory level.

You will contribute to the success of the company by establishing relationships with customers in all provinces and states. The main goal of this position is to address any concerns or questions to promptly ensure customer satisfaction. You will be in charge of submitting, organizing and tracking all customer claims. The types of problems that a claims representative is responsible for solving include product returns, credit memos, damaged product, price discrepancies, logistical issues and basic customer concerns.

  • Handle incoming telephone or email queries from Customers.
  • Maintain excellent relations between Customers and LH Imports.
  • Assure complete customer satisfaction throughout the entire cycle of the inquiry and or delivery cycle
  • File and maintain all customer records
  • Work with clients to resolve claims. Record and document all details.
  • Excellent verbal and written communication skills and a high degree of professionalism.
  • Positive attitude, results oriented, creative problem solver
  • Support with other sales team duties such as data entry, orders, etc.

Requirements:

  • Experience in a Customer Service Role required
  • Experience in retail, wholesale or woodworking will be favored.
  • Excellent people skills both in person and via telephone
  • Ability to work independently
  • Ability to analyze, prioritize, multitask and work in a fast paced environment

Skills:

  • Proficient in Microsoft Word, Excel, & Outlook
  • Fluent oral and written communication in English
  • Experience using CRM systems (experience with SAP is preferred)
  • Organizational and time management skills
  • French speaking is an asset.

 

If this opportunity is for you and are motivated by what you see, we want to meet you! Please apply below or email your resume to Jade Ganasi at jganasi@lhimports.com to start your career journey with LH Imports.

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